Terms of Service

1. Platform Description

AI Web Workflow Systems provides a SaaS platform for service businesses that includes AI-assisted workflow automation, client management, lead tracking, project management, subscription billing oversight, and client portal access. Features vary by plan and are subject to change with reasonable notice.

2. Eligibility and Account Registration

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or your business. By registering, you represent that all information you provide is accurate and current.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at contact@aiflowweb.com if you suspect unauthorised access.

3. Acceptable Use

You agree not to use the platform to:

• Violate any applicable law, regulation, or third-party rights.
• Upload or transmit malicious code, spam, or harmful content.
• Attempt to gain unauthorised access to any part of the platform or its infrastructure.
• Scrape, reverse-engineer, or replicate the platform's functionality without written permission.
• Use AI-generated outputs to deceive, harass, or defraud others.
• Store or process sensitive personal data (e.g. financial account numbers, health records, government IDs) unless expressly agreed in writing.

4. AI Features

Certain features use AI models (including OpenAI's API) to generate draft content such as email replies, project updates, and billing reminders.

• AI-generated content is provided as a starting point. You are solely responsible for reviewing, editing, and approving any AI output before sending it to your clients or taking action on it.
• We make no warranty that AI outputs are accurate, complete, legally compliant, or appropriate for your specific use case.
• You agree not to use AI outputs to make automated decisions about individuals without human review.
• AI usage is subject to fair-use limits by plan. Excessive usage may result in throttling or additional charges with notice.

5. Subscription and Payment

Access to the platform is available on a subscription basis as described in your service agreement or the pricing page. By subscribing:

• You authorise us to charge your payment method on a recurring basis at the agreed frequency (monthly, quarterly, or annually).
• Fees are non-refundable except where required by law or as expressly stated in your service agreement.
• We may update pricing with 30 days written notice. Continued use after the notice period constitutes acceptance of the new pricing.
• Accounts more than 30 days past due may be suspended until payment is received.

If you believe a charge is incorrect, contact us within 30 days of the charge at contact@aiflowweb.com.

6. Client Portal and Third-Party Users

The platform allows you to invite your own clients ("End Users") to a portal to view project updates and billing information. You are responsible for: (a) obtaining appropriate consent from your End Users to share their data with the platform; (b) ensuring your use of the platform on behalf of End Users complies with applicable privacy laws; and (c) all actions taken by End Users you have invited.

7. Data and Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you agree to our Privacy Policy. If you process personal data of EU residents through the platform, you may request a Data Processing Agreement from us at contact@aiflowweb.com.

8. Intellectual Property

Our IP: The platform, its design, code, AI models, and all underlying technology remain the exclusive property of AI Web Workflow Systems. These Terms grant you a limited, non-exclusive, non-transferable licence to use the platform for your internal business purposes during the subscription term.

Your content: You retain ownership of all data, content, and materials you upload to the platform ("Your Content"). By uploading content, you grant us a limited licence to store, process, and display Your Content solely to provide the platform services. We do not claim ownership of Your Content.

9. Confidentiality

Each party agrees to keep the other's non-public business information confidential and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of these Terms for 3 years.

10. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR LEGALLY SUFFICIENT FOR ANY PURPOSE. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AI WEB WORKFLOW SYSTEMS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless AI Web Workflow Systems and its officers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) Your Content; or (d) your violation of any third-party rights.

13. Term and Termination

These Terms remain in effect for the duration of your subscription. Either party may terminate with 30 days written notice. We may terminate immediately if you materially breach these Terms and fail to cure the breach within 10 days of notice.

Upon termination, your access to the platform will cease. We will make your data available for export for 14 days following termination, after which it may be deleted. Sections 8–12 survive termination.

14. Governing Law and Disputes

These Terms are governed by the laws of the United States. Any dispute arising from these Terms will first be attempted to be resolved informally by contacting us at contact@aiflowweb.com. If informal resolution fails within 30 days, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association.

You agree to resolve disputes individually and waive the right to participate in class action lawsuits or class-wide arbitration.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the platform after that date constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms? Contact us at:
AI Web Workflow Systems
contact@aiflowweb.com
https://aiflowweb.com